| Sl
No. |
Activity |
Time
frame/Norm |
Level
of action |
| 1. |
Receipt and submission of dak to Mission Directorate |
The day, dak is received in diary section |
Office Superintendent |
| 2. |
After receipt of dak from Mission Directorate,
submission of dak to HRD Manager and diary in the central dak register |
Next Day |
Office Superintendent |
| 3. |
Distribution of dak to dealing assistant concerned |
The same day of diary of dak in the central dak
register. |
Office Superintendent |
| 4. |
Receipt and recording of dak in the log-book by the
dealing assistant |
Day of receipt |
Dealing Assistant |
| 5. |
Studying, examining and submission of dak by dealing
assistant to branch head and record movement of the file in the register |
Three days from the date of receipt (date of
receipt included). In case of urgency, the case is to be submitted as early as
possible. However, priority is to be given to court cases, RTI cases, SAQ and
other cases for which action needs to be completed within given time frame. |
By dealing assistant. |
| 6. |
The branch head is required to examine the case
submitted by the dealing assistant in accordance with rules, regulations and
orders in the matter and submit the file with suggestion to MD or dispose the
matter as per delegation of power to the branch head.
|
Within 3 days of submission of dak (including
date of submission) |
The branch head is required to submit the file to
Mission Directorateate with his/her suggestion as early as possible after
examining the case and record movement of file at his/her level. |
| 7. |
Case submitted by branch head to M.D for his
decision/orders.
|
No time frame. |
Mission Directorate |
| 8. |
Receipt of file by dealing assistant from Mission
Directorateatethrough the branch head |
Same Day |
Branch Head |
| 9. |
Submission of the case by the dealing assistant to
branch head as per order passed by the Mission Directorate |
Within two days of receipt of file by the
dealing assistant (date of receipt included) |
Branch Head should ensure timely submission of
file to him/her by dealing assistant. |
