Sl No

Activity

Time frame/ Norm

Level of action

1

Receipt and submission of dak to Mission Director

The day, dak is received in diary section

Office Superintendent

2

After receipt of dak from Mission Director, submission of dak to HRD Manager and  diary in the central dak register

Next day

Office Superintendent

3

Distribution of dak to  dealing assistant concerned

The same day of diary of dak in the central dak register.

Office Superintendent

4

Receipt and recording of dak in the log-book by  the dealing assistant

Day of receipt

Dealing  Assistant

5

Studying, examining and submission of dak by dealing assistant to branch head and record movement of the file in the register

Three days from the date of receipt (date of receipt included). In case of urgency, the case is to be submitted as early as possible.  However, priority is to be given to court cases, RTI cases, SAQ and other cases for which action needs to be completed within given time frame.

By dealing assistant.

6

The branch head is required to examine the case submitted by the dealing assistant in accordance with rules, regulations and orders in the matter  and submit the file with suggestion to MD or dispose the matter as per delegation of power to the branch head.

Within 3 days of submission of dak (including date of submission)

The branch head is required to submit the file to Mission Directorate  with his/her suggestion as early as possible after examining the case and record movement of file at his/her level.

7

Case submitted by branch head to M.D
for his decision /orders.

No time frame.

Mission Director

8

Receipt of file by dealing assistant from Mission Director through the branch head.

Same day

Branch Head

9

Submission of the case by the dealing assistant to branch head as per order passed by the Mission Director.

Within two days of receipt of file by the dealing assistant(date of receipt included)

Branch Head should ensure timely submission of file to him/her by dealing assistant.